The Agent Ranking section, in the IT Contact Analytics Agent Performance dashboard, provides a graphical ranking of agents according to their performance.
To view the agent ranking, perform the below tasks:
From
the Sort
by Rank drop-down list,
select the required option: Sort
by Rank or Sort by Agent.
Selecting
the Sort
by Rank option shows the list
of agents according to their rank.
Selecting
the Sort
by Agent option shows the
list of agents in an alphabetical order.
Use the horizontal scroll bar to set the number of agents to display.
Click an agent (bar diagram) to view the performance details in the right pane (Agent Performance section).
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